Refund Policy

At XcelUX, we strive to provide the highest-quality education and support to help you succeed in your UX/UI career. If, for any reason, you are not satisfied with our program, our refund policy is designed to be fair and straightforward.

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Refund Policy

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1. Full Refund

   • A full refund will be issued if you withdraw from the bootcamp within 14 days prior to the course start date.

2. Partial Refund

   • If you withdraw after 14 days prior to the course start date but before the first day of class, you will be eligible for a 50% refund of the tuition fee.

3. No Refund

   • No refunds will be issued if you withdraw on or after the course start date.

 

How to Request a Refund

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1. Submit a Request: To request a refund, please contact our support team at info@xcelds.com with your full name, enrollment details, and reason for withdrawal.

2. Processing Time: Refund requests will be processed within 10 business days of receipt. The refund will be issued to the original method of payment.

 

Additional Information

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• Program Changes: If you wish to switch to a different cohort or session, please contact our support team. Transfer requests are subject to availability and may incur additional fees.

• Special Circumstances: We understand that sometimes unforeseen circumstances arise. If you have a special situation, please reach out to our support team, and we will do our best to accommodate you.

 

By enrolling in our bootcamp, you agree to the terms of this refund policy. If you have any questions, please do not hesitate to contact us at info@xcelds.com.

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Thank you for choosing XcelUX for your UX/UI education.